Effective date: July 5, 2026
Last updated: August 10, 2026
Crewful is operated by Cade Corlew, a sole proprietor ("Crewful," "we,"
"us"). If you have questions about this policy, contact
support@crewful.app.
show you nearby jobs or professionals.
years of experience.
browsable pin on the map to any customer nearby — not only customers
you've been awarded a job by (see "How your information is visible to
other users" below).
approximate location are visible to nearby customers until it expires.
route nearby jobs to you and to let a customer track your progress to
their job.
"Payments and payouts" below).
number), which you may provide to appear on invoices/receipts. We treat
this as sensitive information and do not use it for any purpose beyond
that.
photos), including whether you've chosen to post anonymously (see
below).
about a specific job.
by Stripe.
active): so customers can track your progress between jobs. This stops
when you turn off "ready to work."
We use this data to operate Crewful's core marketplace functions:
matching customers with nearby professionals, processing estimates and job
awards, routing payments (customer → Crewful → professional, minus
platform fee), enabling live location tracking during an active job,
surfacing Storefront and Board listings to nearby users, and sending
relevant notifications.
We do not sell your personal information.
other's name, profile info, and (for professionals) live location during
an active job — unless the customer posted the job anonymously, in which
case their name is withheld from professionals until the job is awarded.
listing (profile, tagline, ratings) if that professional has opted in,
and can see The Board if a professional has an active post there —
neither requires an award or an existing connection between the two
users.
marketplace functions to the parties involved in that job.
sign up as a professional to receive payouts, Stripe collects identity
and tax verification information (e.g. for 1099 issuance) directly —
this is handled by Stripe's own onboarding flow and governed by Stripe's
privacy policy, not stored by us beyond the account reference ID.
may automatically post it to Crewful's own public Facebook Page to get
more professionals' attention. That post never includes your name,
address, or exact location — only the job's category and an approximate
city/state, the same limited detail shown to professionals before a job
is awarded.
users" above.
photos.
is sent to Google's Geocoding API to determine an approximate location
for matching purposes.
dispute, or to protect the safety of our users.
Customer payments are processed by Stripe. Professional payouts are made
through Stripe Connect, which requires professionals to complete identity
and (where applicable) tax verification directly with Stripe. Cade Corlew
takes a platform fee (currently 10%) from each completed job.
The professional is paid out essentially instantly once a customer pays —
there is no standard holding period. If a customer reports an issue with a
completed job, an administrator reviews it; if payout hasn't already gone
out, it's frozen pending review and either released to the professional or
refunded to the customer, but this generally isn't possible once payout has
already been released.
Crewful does not currently perform background checks on professionals.
Professionals are not vetted or verified beyond the profile information
they provide, and customers use the service at their own risk. This
section will be updated if a background-check process is introduced.
We take reasonable technical and organizational measures to protect your
information — passwords are stored as salted hashes, payment card details
never touch our servers directly, and access to production data is
limited to what's needed to operate the service. No method of storage or
transmission is perfectly secure, and we can't guarantee absolute
security.
needed for marketplace function, dispute resolution, and any applicable
tax/legal recordkeeping requirements, even after a Board post expires or
a job is closed.
to records we're required to keep for payment/tax compliance.
broadcasting location, and can disable Storefront or remove a Board post
at any time.
and associated data by contacting support@crewful.app, subject to
records we must retain for completed transactions and legal compliance.
in that respect.
[If Crewful expands outside Tennessee/the US, or processes data for
residents of California, the EU, or other jurisdictions with specific
privacy statutes (CCPA, GDPR, etc.), this section needs a lawyer's review
to add the specific disclosures and rights those laws require.]
Crewful is not directed at children, and accounts require you to meet the
minimum age required to enter into a contract in your jurisdiction (see
Terms of Service).
We'll update the "Last updated" date above when this policy changes, and
will notify users of material changes through the app.
support@crewful.app
Cade Corlew (sole proprietor), Tennessee, USA